Support

Talk to our support team

If you’re an existing DES Renewable Energy customer and something isn’t working as it should, start here. Our support assistant can help with common issues straight away, and will pass you to a person if it can’t.

Before you get in touch

A few things worth checking first, because they resolve a good share of the calls we get:

• Check your monitoring app. A drop in output is often the first sign of an issue, and the app will usually tell you which part of the system is reporting a fault.
• Check the inverter display. Most inverters show an error or status code. If you can tell us that code when you contact us, it speeds things up considerably.
• Check whether it’s the weather. Lower generation across a dull week is normal, not a fault. Compare against the same period last year rather than last month.
• Check your consumer unit for a tripped breaker.

Other ways to reach us

Prefer not to use the chat? You can submit a technical support request, call us on 01202 985 888, or email info@desrenewables.com.

Our office is in Wimborne, Dorset, and support is handled by our own team — the same people who install the systems.

Maintenance and servicing

If your system is working but due a service, or you’d like the panels cleaned, see solar PV maintenance and cleaning. We maintain systems we didn’t install as well as our own.

If you think something is damaged rather than faulty, solar PV insurance repair is the place to start.