COMPLAINTS POLICY
The business always endeavours to provide the best possible service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you as soon as possible, please inspect the work following completion to confirm everything has been carried out in accordance with the contract terms and to the high standards the business aims to achieve.
Please contact the business immediately with any concerns by phone, email or in writing. If writing, please obtain proof of posting.
Business Complaint Procedure
Upon receipt of your complaint, the business aims to respond within 5 working days.
The business will arrange a convenient date to inspect and/or remedy the situation within 28 days where reasonably possible.
In the unlikely event that the business is unable to resolve your complaint after exhausting the internal complaints procedure, it may be necessary to use an independent dispute resolution service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us, and both parties agree that a deadlock has been reached, you may escalate your complaint to an appropriate independent dispute resolution provider or seek independent legal advice if required.