What is HIES?

The Home Insulation & Energy Systems Contractors Scheme (HIES) is a Consumer Protection organisation.

HIES ensures that consumers are dealt with professionally, courteously and sympathetically.

Any products installed by HIES Members must be fit for purpose, installed professionally and come with comprehensive guarantees which are underwritten with specialist insurance providing consumers with a high level of protection.

For further information about HIES visit: https://www.hiesscheme.org.uk/

When you enter into a contract with a member of HIES to install renewable products at your home in England, Scotland, Wales or the Isle of Wight, you should receive the following.
  • Vetted and accredited installers
  • Consumer advice line
  • Deposit and stage-payment protection insurance
  • Insurance-backed guarantee (IBG)
  • Alternative dispute resolution
  • Access to an ombudsman

HIES Consumer Brochure

HIES Consumer Brochure details what protection homeowners receive and the benefits of using a HIES member.

Homeowners are able to check they are registered with HIES online and the comprehensive accreditation process installers must pass to achieve a HIES member status.

Download HIES Brochure